BIM POS provides you with a 24/7 support. If your question was not found in this short FAQ, please contact us by phone/email. You can contact us from Here.

Program Errors
• Program doesn't start while double clicking the BIM POS icon.
  Check if the POS is already Running or may still be in memory. If this is the case, then kill the running process and retry.
• Error Message: Cannot connect to the database engine. Either the connection is lost or limited connectivity. Exiting the program!
  Checklist:

  1. Check if the Server is online.
  2. Check if the BIM POS Database Engine is running on the server.
  3. Check if the network is functional (ping the server).
  4. Check the system DSN Name from the computer ODBC settings.
     Data source name: POS
     Server Name: POS (Or DB engine Name)
     Database Startup Options: C:\SQLANY50\WIN32\dbclient.exe -x TCPIP
  5. Restart the Program.

  If the problem persists then contact your system administrator or program vendor.
• Please Enter the Station Number
  The Program Installation File has been altered or corrupted. Contact your system administrator or program vendor.
• No Number assigned to this station. Please contact the software engineer!
  The Program Installation File has been altered or corrupted. Contact your system administrator or program vendor.
• Error: Station Number cannot be identified. Please refer to your program Vendor
  The Program Installation File has been altered or corrupted. Contact your system administrator or program vendor.
• The program doesn't print at all. No Error is Shown!
  Checklist:

  1. Check if the BIM Printing Engine is running. (from the POS go to Manager>Redirect Printers and check the Engine Status on the bottom)
  2. Check if the Printer is Paused.
  3. Check if the Printer is Redirected.
  4. Check the printing settings from the backoffice; possible options: (print invoices on cash? print kitchen tickets on cash, are there any printers setup for this station...)
  5. Check for Hardware Errors
• The program doesn't print at all. The Red Error Form is Flashing and states: Error printing on Printer X
  Checklist:

  1. Check if there is paper in the printer or loaded properly in the printer.
  3. Check if the printer tray is closed properly
  4. Check if the printer is powered On.
  5. Check if the station of the printer is turned on and the BIM Printing Engine is Running.
  6. Check if the printer cable is attached properly on both ends and to the right Printer Port.

  If the problem Persists you may want to either Redirect Printing to another Printer or Pause Printing until the problem is fixed.
• When I click on a product. Another product is selected.
  The touch screen might be wrongly configured. Calibrate the touch screen.

Hardware Errors
• The Cash Drawer does not open at All.
  Checklist:

  1. Check if the BIM Printing Engine is running locally.
  2. Check if the Drawer cable is connected to the appropriate printer.
  3. Check if something is blocking the coil of the drawer or if the drawer is locked.
• The barcode reader is not reading barcode tags.
  Barcode Readers need a keyboard plugged into the computer during restart of windows.
  Checklist:

  1. If no keyboard is plugged to the barcode cable end, then plug a keyboard and restart the computer.
     After restart, you may remove the keyboard.
  2. If barcode reader is PS2 then check that it's not connected on the mouse port.

  If problem persists, check if keyboard is functional.
• The system is not reading Magnetic Cards.
  Checklist:

  1. Check if the magnetic card reader is plugged into the system.
  2. If no keyboard is plugged to the magnetic card reader cable end, then plug a keyboard and restart the computer.
     After restart, you may remove the keyboard.
  3. If the magnetic card reader is PS2 then check that it's not connected on the mouse port.
• The customer display is not displaying anything.
  It is either the connected serial port broken or the system is not compatible with this kind of customer displays. Contact your hardware vendor.
• The Caller ID is not accepting calls.
  Checklist:

  1. Check if the phone line is plugged into the modem.
  2. Check if the modem is not broken or have any problems through system's device manager or Hyperterminal.
  3. Please Note: Modem must be CallerID enabled and the phone line must have Caller Identification subscription enabled from the Telephony company.

Logon Stuff
• Message: You are logged in at station #x. do you want to unlock the station?
  You cannot login on many stations using the same user. Please logout from one station before logging back in on another one.
• When I try to logon and input my password, Nothing Happens!!
  Checklist:

  1. Check if you have the necessary permissions to use the POS.
  2. Check if your password is correct.
  3. If you're using a magnetic card reader, check if the magnetic card reader is operational or that the card is not blank.
• When Logging In, I am always asked for a supervisor's authorization code.
• This means that you are a cashier but you dont have the permission to punch-in to the system. Check with your system Administrato to fix the problem.